Refunds for programs and products

1. Overview

This Refund Policy explains when and how Mobilityalive processes refunds for educational products, digital workbooks, consulting sessions, personalized plans, and challenge programs purchased through mobilityalive.world or via invoice.

We aim for fair, transparent handling aligned with Canadian consumer protection standards. This policy supplements our Terms of Use and does not limit statutory rights you may have as a consumer.

2. Company details

• Business name: Mobilityalive
• Address: 100 City Centre Dr, Mississauga, ON L5B 2C9, Canada
• Phone: +1 905-270-7771
• Email: touch@mobilityalive.world

3. Digital educational products

3.1 Workbooks and downloadable kits

If you have not downloaded or accessed the digital files, you may request a full refund within 14 days of purchase by emailing touch@mobilityalive.world with your order reference.

Once files have been downloaded or access links have been used, refunds are generally not available because the educational content has been delivered. Exceptions may apply if files are defective or materially differ from the published description.

3.2 Defective content

If a file is corrupted or missing sections, contact us within 30 days. We will provide a corrected version or, if resolution is not possible, a proportional refund.

4. Consulting and personalized plans

4.1 Before delivery

Cancellations received at least 48 hours before a scheduled discovery call qualify for a full refund of session fees paid.

4.2 After plan delivery

Written personalized plans are custom educational documents. Refunds are not available after delivery unless the plan materially fails to match the written scope agreed in your confirmation email.

4.3 Missed appointments

Missed appointments without 24-hour notice may be rescheduled once at our discretion; they are otherwise non-refundable.

5. Programs and challenges

Time-bound challenge programs begin on the stated start date. You may request a full refund up to 7 days before the program start date. After the program begins, fees are non-refundable except where required by law or where we cancel the program.

If we cancel a program, you will receive a full refund or credit toward a future cohort—your choice.

6. Bundle purchases

Bundles combining workbooks, calls, and challenge access are refunded on a pro-rata basis only when no component has been accessed. Partial use of any component may limit refund eligibility to unused portions at our reasonable calculation.

7. How to request a refund

1. Email touch@mobilityalive.world with subject line “Refund request”
2. Include full name, purchase date, product or program name, and order or invoice number
3. Briefly describe the reason for your request

We acknowledge requests within 3 business days and aim to complete review within 10 business days.

8. Refund method and timing

Approved refunds are returned to the original payment method when possible. Processing by banks or card issuers may take 5–10 additional business days. If the original method is unavailable, we will offer an alternative such as store credit with your consent.

Currency: refunds are issued in the same currency as payment (typically CAD).

9. Chargebacks

Please contact us before initiating a chargeback so we can resolve issues directly. Unwarranted chargebacks may result in suspension of access to materials and programs.

10. Non-refundable items

• Third-party fees or taxes already remitted to authorities
• Services fully delivered as described
• Promotional or discounted items marked “final sale” at purchase

11. Policy changes

We may update this Refund Policy. The date at the top reflects the current version. Purchases are governed by the policy in effect at the time of transaction unless a change is required by law and benefits the consumer.

12. Contact

Refund questions: touch@mobilityalive.world or +1 905-270-7771. Mailing address: 100 City Centre Dr, Mississauga, ON L5B 2C9, Canada.